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Account & Login

Trouble signing in, resetting your password, or managing your account settings.

Payments & Purchases

Questions about in-app purchases, subscriptions, refunds, or billing issues.

Bugs & Issues

Experiencing crashes, glitches, or unexpected behavior? Find troubleshooting steps here.

Frequently asked questions

Select a product to see relevant questions and answers.

Plarcade is a mobile gaming platform featuring 18+ casual games, live tournaments, leagues, and a reward system that lets players earn real prizes. It's available on both iOS and Android.
You earn rewards by playing games, competing in tournaments, and climbing league leaderboards. Points you accumulate can be redeemed for real prizes through the rewards section in the app.
Try resetting your password from the login screen. If you signed in with Google or Apple, make sure you're using the same account. If the issue persists, contact us at hello@findsver.com with your username and we'll help you recover access.
You can report issues directly in the app by going to Settings > Help > Report a Problem. For reporting another player, tap their profile and select "Report." Our team reviews every report within 24 hours.
Yes! Plarcade is completely free to download and play. Some optional in-app purchases are available for cosmetic items and tournament entry fees, but the core gaming experience is free.
Blockholic is a block puzzle game where you fit pieces into a grid to clear rows and columns. It's designed to be relaxing yet challenging, with multiple game modes to keep things fresh.
Your progress is automatically saved to your device. If you want to sync progress across devices, make sure you're signed in with your account in the app settings. Your high scores and unlocked content will carry over.
Yes! Blockholic can be played fully offline. You only need an internet connection to sync leaderboards, download updates, or make purchases.
Go to Settings > Restore Purchases in the app. Make sure you're logged into the same App Store or Google Play account you originally used. If your purchases don't appear, contact us at hello@findsver.com.
First, make sure you have the latest version of Blockholic installed. Try restarting the app and your device. If the issue continues, clearing the app cache (Android) or reinstalling the app (iOS) usually resolves performance problems.
RicoBall is a fast-paced arcade game where you launch a ball and ricochet it off walls and obstacles to hit targets. With physics-based gameplay, each level offers a unique challenge.
New levels unlock as you complete previous ones. Earning three stars on a level may also unlock bonus stages. Keep progressing to discover all the content RicoBall has to offer!
Yes, RicoBall is available on both the App Store (iOS) and Google Play (Android). Download it for free on either platform.
You can remove ads with a one-time purchase from the in-game store or settings menu. This permanently removes all banner and interstitial ads from your experience.
If you were signed in before the update, your progress should sync back automatically. Try going to Settings > Sync Data. If the problem persists, email us at hello@findsver.com with your account details and we'll do our best to restore your data.

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